Run a stronger shop.Own your pond.
TradePond brings customer care, dispatch, sales, marketing, technician support, training, HR, safety, compliance, and business intelligence into one contractor-first platform powered by Ella and her specialized AI crew.
Your business has enough software.
It needs a team.
TradePond coordinates the work that normally lives across separate CRMs, inboxes, spreadsheets, websites, training portals, and people’s heads.
Customer Care & Dispatch
Answer calls, texts, web chats, and emails; qualify leads; book jobs; follow up; and keep the schedule moving.
Live Technician Support
Field help for wiring, pressures, capacitors, compressors, nitrogen, refrigeration, A2L equipment, and diagnostic workflows.
Sales & Pricebook Intelligence
Bulk-import HCP-style services, materials, and photos; match by item ID, SKU, or normalized name; review uncertain matches; protect margins; and export cleanly.
Website & Growth
Keep pages current, publish useful content, improve local visibility, manage reputation, and turn attention into booked work.
People, Safety & Compliance
Onboarding, policies, documentation, safety checklists, code awareness, and accountability in the same daily workflow.
Training That Sticks
Short, practical lessons for service, maintenance, installation, refrigeration, new equipment, and California requirements.
A senior-level second set of eyes in every truck.
New technicians and veterans can call, text, or video with TradePond support when a job gets complicated—so fewer hours disappear into hold music, manuals, callbacks, or guesswork.
Ella leads. Specialists execute.
One assistant cannot do everything at once. TradePond is designed as a coordinated team of role-based agents with shared company context, clear permissions, and human approval where it matters.
Your front door to TradePond. Ella understands the business, routes work to the right specialist, keeps priorities moving, and gives leadership one clear operating picture.
HVAC/R diagnostics, wiring, pressure logic, A2L procedures, refrigeration, and live field troubleshooting.
Calls, texts, booking, scheduling, dispatch support, customer updates, and follow-up.
Hiring, onboarding, policies, HR documentation, licensing, code awareness, and compliance workflows.
Options, estimates, pricing, gross profit, supplier comparisons, equipment packages, and close-rate coaching.
Local visibility, content, campaigns, reviews, social publishing, lead tracking, and recovery workflows.
Daily Five lessons, skills checks, PPE, job hazards, incident follow-up, and continuing education.
Connected systems, workflow automation, reporting, inventory signals, job exceptions, and operational follow-through.
The Daily Five for better technicians.
A short rotating training rhythm built for the morning huddle: one practical skill, one safety point, one diagnostic habit, one equipment update, and one code or compliance reminder.
One shared context.
Four simple steps.
Connect
Bring in the systems, documents, pricebooks, policies, calls, messages, and workflows your company already uses.
Teach
TradePond learns your brand, service area, standards, approval rules, pricing strategy, and preferred customer experience.
Coordinate
Ella routes work to the right specialist and keeps every interaction tied to the customer, job, employee, or goal.
Improve
Leadership sees what is working, what is falling through, and what the team should do next—without another spreadsheet.
Keep the tools that work.
Move when you are ready.
TradePond is being designed around one contractor data model, with direct API connections where a platform allows them and guided CSV, spreadsheet, and ZIP imports where it does not. That makes ServiceTitan, Housecall Pro, Jobber, and other major trade systems easier to connect, compare, and eventually replace without a reckless overnight cutover.
Direct API sync
Secure connections, webhooks, external IDs, retries, and clear field ownership keep supported records synchronized without duplicate entry.
Guided migration
Import customers, locations, equipment, jobs, pricebooks, memberships, attachments, and bulk photos with saved mappings, dry runs, duplicate checks, and a review queue.
Safe parallel testing
Start read-only, approve important writes, and run TradePond beside the current CRM until records reconcile and every critical workflow passes.
Born inside a real service company—not a software boardroom.
TradePond is being shaped inside Delightful Duck Cooling & Heating in Ventura, California. Every workflow starts with a real question: does this help the office answer faster, the technician solve better, the customer feel cared for, or the owner run a stronger business?
What TradePond is—and what it is not.
Is TradePond another CRM?
No. TradePond is designed as an AI operating layer for field-service companies. It can work with existing CRMs while coordinating the work that falls between customer communications, field support, marketing, training, people operations, and leadership.
Can Ella replace experienced judgment?
No—and that is not the goal. Ella helps people reach the right information faster, follow consistent processes, document decisions, and escalate risk. Safety-critical and high-consequence decisions remain controlled by trained people.
Will technicians be able to call, text, or video for help?
That is a core product direction. The intended experience combines job context, equipment information, readings, photos, and live communication so support can move quickly without repeating the whole story.
Does it include HR, safety, compliance, and training?
Yes. Those functions are part of the same coordinated team, including onboarding, policies, safety workflows, compliance reminders, the Daily Five training rhythm, A2L updates, and practical HVAC/R learning.
Can we transfer our existing Housecall Pro pricebook and photos?
That is a core migration requirement. TradePond will accept an HCP-style catalog export plus a bulk image folder or ZIP, match images by source item ID first, then SKU and normalized item name, flag uncertain matches for review, prevent duplicate imports, and preserve a clean export path.
Can we connect ServiceTitan, Jobber, or another trade CRM?
That is the plan. TradePond will use direct APIs and webhooks when the provider and account allow them, with guided exports and imports as the fallback. The rollout starts read-only, adds approval-gated writes, and keeps the existing system in place until data and workflows reconcile.
Who is TradePond for?
Residential and light-commercial service contractors who want enterprise-level coordination without enterprise complexity—starting with HVAC, refrigeration, plumbing, electrical, and adjacent home-service trades.
Ready to become the biggest fish in your pond?
Join the early-access list and help shape the contractor-first AI operating system built for the office, the field, and the owner.